At Harts, we pride ourselves on being more than just a company – we are a family. Since our founding, we have dedicated ourselves to delivering top-notch plumbing, sewer, electrical, and HVAC services with a commitment to excellence and customer satisfaction. Our success is driven by our talented team of professionals who share our core values of service excellence, pride of workmanship, grow or die, whatever it takes, and direct, with respect.
POSITION SUMMARY:
Harts is looking for a dedicated Dispatch Coordinator to join our team!
In this role, you’ll be responsible for efficiently assigning technicians to service appointments, providing timely updates to customers, and supporting the dispatch team to ensure smooth daily operations. You’ll play a key role in optimizing schedules, meeting performance targets, and delivering excellent customer service.
If you’re a strong communicator, highly organized, and thrive in a fast-paced environment, this is your opportunity to grow with a company that values teamwork, service excellence, and continuous improvement. Apply today!
JOB PARAMETERS:
- Position Type: Full-time, non-exempt hourly
- Typical Schedule: Monday through Friday, with occasional weekend work as needed
- Base Pay: $24.00 – $25.00 / Hour
POSITION RESPONSIBILITIES:
- Customer Communication: Answer incoming calls, texts, or chats promptly, follow scripts, and provide customer updates.
- Scheduling & Dispatching: Assign technicians efficiently using service maps, business unit identification, and technician skill/location knowledge.
- Service Coordination: Understand company services, review customer history, and tag opportunities for accurate dispatch decisions.
- Performance & Optimization: Meet daily/weekly targets, conduct call debriefs, and reschedule as needed to maintain efficiency.
- Technician & Team Support: Provide real-time updates, ensure job closure in ServiceTitan, and collaborate with teammates to resolve dispatch issues.
- Continuous Improvement: Participate in training, coaching, and one-on-one meetings for growth and development.
- Administrative Support: Assist with additional tasks as assigned by leadership.
CORE VALUES:
As a team member at Harts, you are expected to embody and uphold our core values in your daily operations and interactions:
- Grow Or Die: Embrace opportunities for professional development and continuous improvement, actively seeking ways to enhance your skills and contribute to the team’s success.
- Direct, With Respect: Communicate openly and respectfully with team members and customers, fostering a collaborative work environment and addressing challenges constructively.
- WIT – Whatever It Takes: Take ownership of your responsibilities, demonstrating a proactive approach to problem-solving and supporting your teammates to ensure smooth operations.
- Pride of Workmanship: Strive for excellence in every task, ensuring accuracy and quality in your work, and taking pride in the contributions you make to the team.
- Service Excellence: Commit to delivering outstanding service and support, enhancing the overall experience for both internal teams and external customers.
REQUIRED EXPERIENCE, EDUCATION, AND ABILITIES:
- High school diploma or equivalent.
- Service dispatching experience preferred.
- Strong verbal and written communication skills.
- Proficiency in dispatch software, Google Office, and Microsoft Office.
- Excellent multitasking, time management, and problem-solving skills.
- Attention to detail and accuracy in data entry.
- Ability to work independently and as part of a team.
- Resilience and conflict resolution skills to handle pushback.
- Ability to stay calm and professional under pressure.
BENEFITS:
- Medical/Dental/Vision Insurance
- Retirement Benefit (401K) with Company Match
- Costco Membership
- Company Paid Term Life Insurance
- 2 weeks Paid Time Off + 1 week sick + 6 paid holidays
