HVAC Maintenance Expert (Tacoma)

At Harts, we pride ourselves on being more than just a company – we are a family. Since our founding, we have dedicated ourselves to delivering top-notch plumbing, sewer, electrical, and HVAC services with a commitment to excellence and customer satisfaction. Our success is driven by our talented team of professionals who share our core values of service excellence, pride of workmanship, grow or die, whatever it takes, and direct, with respect.

POSITION SUMMARY:

The Harts HVAC Maintenance Expert is responsible for performing thorough inspections, preventative maintenance, cleanings and/or enhancements on residential HVAC systems. This role emphasizes ensuring system efficiency, customer satisfaction, and delivering exceptional service to maintain HVAC system performance and longevity.

JOB PARAMETERS:

The HVAC Maintenance Expert position is a full time, commission position, with shifts typically occurring Monday through Friday. Shifts will vary within the hours of 6:30am and 6:00pm. Commission-Based teammates earn between 2%-18% per project subtotal with expected earnings between $52,000-$125,000 per year.

POSITION RESPONSIBILITIES:

• Routine Maintenance: Perform routine maintenance on residential HVAC systems, including cleaning, lubricating, and adjusting system components to ensure optimal performance.
• Use of Technology: Utilize mobile phones, office messaging systems, iPads, and industry-specific software for job tracking, communication, and service documentation.
• System Inspections: Conduct comprehensive whole-home HVAC system evaluations, identifying any issues and recommending necessary cleanings and/or enhancements.
• Customer Communication: Clearly communicate the condition of HVAC systems to homeowners, explaining any required cleanings, enhancements, and/or preventative measures.
• Preventative Measures: Identify potential problems early and recommend preventative solutions to avoid potential repairs or system breakdowns.
• Proposal Development: Develop multi-option proposals/estimates for necessary cleanings and/or enhancements and present them to customers following the Harts service process.
• KPI Performance: Meet and exceed key performance indicators (KPIs), including customer satisfaction, maintenance completion rates, and upsell opportunities for system enhancements.
• Sales and Revenue Accountability: Drive revenue by upselling service agreements and additional services based on system evaluations and customer needs.
• Collaboration: Work closely with dispatch, customer service representatives, and install coordinators to ensure efficient scheduling and seamless service delivery.
• Vehicle Maintenance: Ensure your service vehicle is clean, well-stocked, and safe, performing regular assessments for repairs and hazards.
• Additional Duties: Perform additional tasks as assigned to support team goals and optimize customer service.

CORE VALUES:

As a team member at Harts, you are expected to embody and uphold our core values in your daily operations and interactions:

1. Grow Or Die: Embrace opportunities for professional development and continuous improvement, actively seeking ways to enhance your skills and contribute to the team’s success.
2. Direct, With Respect: Communicate openly and respectfully with team members and customers, fostering a collaborative work environment and addressing challenges constructively.
3. WIT – Whatever It Takes: Take ownership of your responsibilities, demonstrating a proactive approach to problem-solving and supporting your teammates to ensure smooth operations.
4. Pride of Workmanship: Strive for excellence in every task, ensuring accuracy and quality in your work, and taking pride in the contributions you make to the team.
5. Service Excellence: Commit to delivering outstanding service and support, enhancing the overall experience for both internal teams and external customers.

REQUIRED EXPERIENCE, EDUCATION, AND ABILITIES:

• 1+ years of experience in residential HVAC Maintenance.
• Valid driver’s license with a good driving record.
• In-depth knowledge of HVAC system maintenance and preventative care.
• Strong communication and customer service skills.
• Ability to identify and recommend system cleanings and/or enhancements.
• Time management and organizational skills.

BENEFITS:

• Medical/Dental/Vision Insurance
• Retirement Benefit (401K) with Company Match
• Costco Membership
• Company Paid Term Life Insurance
• 2 weeks Paid Time Off + 1 week sick + 6 paid holidays
• Company vehicle

OVERVIEW:

• Job Type: Full-time
• Schedule: Monday to Friday
• Work Location: In-person at Tacoma, WA 98409
• Pay: $52,000 – $125,000
• Supplemental Pay: Commission Pay
• Benefits: 401(k) plan with employer matching, dental insurance, employee assistance program, health insurance, health savings account, life insurance, paid time off, vision insurance.