Main water line leak and home with very limited water. Called multiple companies- one response out of six. Then after waiting for a set appointment three days later they canceled. Hart’s was then contacted and though very busy Steve came out right away because I had taken the day off for the other company that had canceled on me. We both saw galvanized 1” going into the ground and a water puddle 40’ from well on my 110’ run. I got a price and appointment right away to replace the line trenchlessly-Great! Steve suggested I may want to find the leak because it was near a 1/2” take off to the barn to see how the pipe was and if we could tie it in. I dug down 3’. Found the line. It was 1” black poly- not galvanized. I found the problem- a 4” root that burst the pipe and I fixed it. Thanks Steve you saved me a lot. I offered to pay for the initial visit and Hart’s said I didn’t need too. Next plumbing issue I’m calling Hart’s first.
Harts has amazing customer service and responded promptly to our plumbing emergency! Chris has been to our home in the past and is very knowledgeable and professional. Harts is a great local company to work with.
Absolutely fabulous service from this company. From scheduling to finish, all the service I received was efficient and friendly. Greg came out and thoroughly assessed my issues. He was honest about what was truly needed at this time (considering my limited budget). He also gave me great advice and suggestions for what I could do to prevent further damage until I have the budget to remodel the bathroom. I feel that he and Harts had my needs foremost in their minds. I will definitely use Hart's again when I have additional projects.
Hart's Plumbing, now Hart's Services. Their slogan is, "We care more." Allow me to detail how that is reflected in their service. Multiple plumbers/plumbing company's were consulted about drainage issues. Aside from the consultations being delayed repeatedly, each gave conflicting information - even as basic as the understanding of how plumbing works. I was on the telephone several times calling back to the plumbers to get more information and scheduling in place. Very frustrating and not good customer service.Thank goodness for Harts and the notes from customers on Yelp. Harts was very quick to respond and Richard, the owner, came out early the next morning. Richard was so good and professional providing clear and concise information as well as several options to repair and resolve the issue. He showed me exactly where and how the plumbing comes into and out of my house all the way to the sewer line. He worked with the City to get utility markings in place including gas lines before digging and to get access permits. I was beginning to feel so helpless with the information and service from earlier plumbers and Richard certainly changed this.Kaitlin and Nicole provided excellent customer service - calling me and keeping me well informed. Greg, Tim, Clint, and Jeff are really hard workers (FYI, Jeff attacked the dig like a boss). They had to dig a 7.5 foot hole in my backyard and were very respectful of my garden, plants and garage. You can't even tell that work was done in the yard - they backfilled the yard once the work was done. I want to mention that one plumber company told me that they would not be responsible for any damage to my garden or garage and that I would need to put the soil, plants and tile back in place myself.Stephen came by the house the next day to check again to make sure everything is working right and he stayed to make sure I could wash a load of clothes. This is above and beyond good. Altogether it (from consultation to finish) took a couple of days.Harts quickly got things back in working order and I would highly recommend that you call Harts for all or any of your plumbing issues and needs. Add Harts to your list of preferred plumbers/service solutions for future needs as well. Great team and excellent service.Hart's does care - the slogan is more than just words with Hart's.
These guys are awesome!! My sink was clogged and they showed up early, were extremely knowledgeable and clean. They worked the problem until they found out what was wrong and they gave me accurate quotes. Nothing pushy, no shenanigans. Tim was a baller dude. I will definitely recommend them and use them in the future.
Recently we had a need for a plumber and because of the great reviews for Harts Services I gave them a call. I must say we were not disappointed ---they are by far the very best. Stephen , our technician , arrived on time , was polite and so respectful of our newly installed hardwood flooring! Our plumbing problem was quickly resolved, and the Harts service charges are so reasonable! Also, The office staff is exceptional--thank you Kaitlin and Erika! Kaitlin scheduled us so quickly--plus called to let us know Steven was on his way and followed up with a detailed report of work performed showing charges for each task. Before leaving Steven went over everything and it was wonderful to be able to pay with a swipe of my debit card. Thank you so much ---Harts Services card is now kept on our refrigerator--and will definitely be the one we call for any future needs
I definitely recommend these guys. Steven came out and unclogged my kitchen drain with courtesy and professionalism. Couldn't ask for more and he did it in a very reasonable amount of time.
I was so happy to finally get my faucets outside my house fixed. Anytime I turned them on they dripped, dripped, dripped. Now I have frost free hose bibs and no drips! Thanks Harts!
The Harts guys were so amazing! My sewer was backing up into my tub and toilet. The came in the next day and had my whole sewer line replaced in an afternoon and for 1/2 the cost that Rescue rooter had quoted me. I will be using them for all of my future plumbing and sewer needs, and will recommend them to everyone I know.
Harts Services is a very professional company. We called because our sewer was backing up into our home and they had someone at our house within the hour.
We searched for a new plumber via yelp and we were pleased to find that yelp truly delivered with Harts Services! We found Chris & Steven prompt, knowledgeable, and professional. They came to our house the next day. Previously, we have been shopping around with two other plumber services who told us that we needed extensive repair work. Chris & Steven expressed their concerns with our piping without up selling us on unnecessary services. We highly recommend Harts without reservation.
Fast service, excellent follow-up, and Tim who performed the service was excellent and easy to work with. Will definitely use again if needed.
Truly appreciated how Chris went above and beyond helping me with a dripping toilet that soaked into an adjacent closet. He was professional and courteous. And emailing me his bio before he arrived and an update when he was en route? Brilliant idea Harts Services!
Hart's Services got here about 3 hours after calling them. Very courteous and helpful with going over my options for all of my plumbing needs. They are getting our emergency repair work completed for a reasonable rate.
Thank you Chris McAlister from Harts Services. The service was professional, quick but thorough. Thank you
Greg and Chris were very professional and timely. I got a phone call and email notifications prior to there arrival. I was also able to have them give me an estimate for an install of a new vanity and double sinks for the bathroom. I highly recommend this company they are very professional and nice.
Had another company come out before harts and they said we had a broken pipe and estimated a $3000 fix. Harts came out with their camera and showed us we had no broken pipe and took care of our issues swiftly! Amazing and knowledgeable! Saved us so much money!
When I see or have / receive excellent customer service, I often feel it should be shared, esp social media like how I found this business - Yelp. These guys are 5 stars and I'd give them 6 stars if I could. After getting stuff ready under the sink so they could look at my sink & dishwasher and answer why it won't wash completely and that the flow to the faucet has become a trickle? I decided to do a few tests to see what had pressure and what didn't and quickly concluded I needed a new faucet for the kitchen sink or to remove it at least and unclog. I had already ordered same-day delivery of a new faucet for our sink and felt that the issue was it is clogged on the supply side as the inlet hoses have pressure. We recently had new construction near by and I suspect it's from them. Anyways I'd cancelled my appointment with any fuss but was surprised when they stopped by anyways just to say hello and offer help. They did! He said I was correct, it will be an object stone or plastic clogging the input at the solenoid on a he dishwasher and to watch for any stones or plastic or other whatever that may come out. My point is they went above and beyond for a cancelled appointment and gave excellent advise for this retired engineer to follow. I promise one thing and that is if I do need plumbing help, I am calling these guys first. Yeah 6 stars they are.
Chris & Clint from Harts Services came through for us when other plumbing companies were running away from servicing us on Vashon Island. Chris and Clint were great guys and easy to work with. They helped us with several issues we were experiencing on our property & they were very considerate, great communicators, FAST to respond, and got the job done. Well done guys!
Very friendly, very knowledgeable. Made replacing my whole sewer line as painless as possible.
Thank you Harts Services! Ryan did a great job assessing my problem and advising me in my recent faucet leak. Saved me a ton of money too. Looks like we have a plumber on our team!
I was given a really high quote from some home-warranty plumbers on this. I asked several plumbers to come take a look. Kevin with Hart showed up first. He did a great job detailing what he expected to find when he dug in there, letting me know what he wasn't sure about, and giving me the worst-case scenario, so I could plan. When I sent their quote around, one of the other plumbers bowed out via email: "I think that is a great price. I recommend them and Richard Hart will take good care of you." At that point I put down a deposit with Hart, and they got this scheduled for the next day. They were here by 9, the chunk of broken line was repaired by 12:30, and they were done with the testing, inspection past the break, hydrojetting of excess roots, herbiciding the line, and backfilling the hole by 5:15. The excavation work was done really neatly - they installed a blowout/inspection valve maybe four inches away from a fence post hole.
Chris and Clint just left and they provided A+ customer service. I will be using Hart's from now on when i need a plumber.
Customer service and answered the phone was pleasant and helpful. Person who came on site to discuss the work was thorough, gave great advice, and made suggestions for future planning.