Join The Team That Cares More

ABOUT HARTS:

Harts Services is the premier plumbing company in the Tacoma & Seattle area, and we pride ourselves on caring more. Caring more about the homeowners we work with, the community we serve, and mostly the employees who make us who we are. We are a rapidly growing team with steel strong core values, looking for a CSR to join our family. The CSR will report to the Customer Experience Manager.

POSITION SUMMARY:

The Harts Customer Service Representative Lead is responsible for booking inbound and outbound leads as directed as well as other key CSR job functions.

*Position is not remote*

JOB PARAMETERS:

The CSR is a full time, hourly position. The first two weeks during training will be scheduled for Monday-Friday 7:00am – 4:00pm. After training, two schedule options are available for selection (scheduled weekends): Saturday – Wednesday 8:00am – 5:00pm (5 days a week, 8 hours shifts) OR Saturday – Tuesday 7:00am – 6:00pm (4 days a week, 10 hours shifts). Occasional overtime is expected, as requested.

POSITION RESPONSIBILITIES:

• Follow our core values and have an excellent attitude

• Provide excellent customer service

• Make outbound happy calls and ask customer for reviews

• Answer incoming calls by the second ring ,follow inbound and outbound scripting and overcome customer objections to book leads.

• Write and address thank you cards for customers

• Order gifts for customers in adherence to company guidelines

• Book inbound and outbound leads

• Perform dispatch procedures for EOD or as required

• Have a full understanding of the call center procedures, goals, and responsibilities

• Completed all training scheduled as defined by CEM

• Participate in training calls with Nexstar coach

• Learn and use functions in service titan Perform key functions in Service Titan (S.A. Booking a call, scheduling a recall, scheduling a follow up, reviewing customer account and inputting notes)

• Learn and understand functions of the Dialpad app

• Comply with current attendance and disciplinary policies

• Performs other duties as assigned

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

REQUIRED EXPERIENCE AND ABILITIES:

• Excellent verbal communication, active listening, and customer service skills

• Ability to motivate and coach peers

• Ability to execute directions accurately and with speed

• Excellent organizational and multi-tasking skills and attention to detail

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and delegate when appropriate

• Team player with a positive can-do attitude

EDUCATION AND LICENSING REQUIREMENTS:

• High school diploma or equivalent required.

• At least one year of related work experience is required

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working with a telephone and computer.

• Must be able to lift up to 15 pounds at times.

WORKING CONDITIONS:

• Office/Call Center environment.

WHY WORK FOR US:
Our benefits package offers Medical, Dental and Vision, 401K with employer match, Life Insurance, Long-Term disability, paid holidays, paid vacation/sick leave. We also encourage employee growth opportunities.

We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status, or any other protected class.

Location: 1120 Pacific Ave, Tacoma, WA 98402

Job Type: Full-time

Pay: $20.00 – $20.01 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• No nights
• Weekend availability

Ability to commute/relocate:

• Tacoma, WA 98402: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)

Work Location: One location

Come join the Customer Support team that Cares More! Harts Services was listed in Inc. 5000s list of fastest-growing private companies in America, we received a Work Well Award from the Tacoma-Pierce County Chamber of Commerce and we are looking for motivated, upbeat individuals that have a passion for helping customers when they need it most!

JOB SUMMARY:

At Harts Services, the Marketed Leads Coordinator is responsible for out bounding for marketing lead sources and maintenance agreement customers.

JOB PARAMETERS:

The Marketed Leads Coordinator is a full time, hourly position. Prescheduled eight-hour shifts will vary within the hours of 7:00am and 6:00pm and may include weekends. Occasional overtime is expected, as requested.

POSITION RESPONSIBILITIES:

• Follow our core values and have an excellent attitude

• Provide excellent customer service

• Initiate a high volume of outbound calls and data entry

• Manage marketed lead sources data provided through yelp, angies list, home advisor, and google by inputting and tracking customer information as requests arise

• Tracking ROI

• Follow-up with customers as required

• Have a full understanding of the call center procedures, goals, and responsibilities

• Completed all training scheduled as defined by CEM

• Participate in training calls with Nexstar coach

• Learn and use functions in ServiceTitan. Perform key functions in ServiceTitan (S.A. Booking a call, scheduling a recall, scheduling a follow up, reviewing customer account and inputting notes)

• Learn and understand functions of the Dialpad app

• Comply with current attendance and disciplinary policies

• Performs other duties as assigned

REQUIRED EXPERIENCE, EDUCATION AND ABILITIES:

• High school diploma or equivalent required

• At least one year of related work experience is preferred

• Excellent verbal communication, active listening, and customer service skills

• Data entry experience preferred

• Ability to execute directions accurately and with speed

• Excellent organizational and multitasking skills and attention to detail

• Strong analytical and problem-solving skills

• Ability to prioritize tasks and delegate when appropriate

• Team player with a positive can-do attitude

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Tacoma, WA 98402: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Grow, excel, and earn your potential at Harts Services! We are seeking Plumbing Service Experts to join our team of professionals that care more. The Harts Plumbing Service Expert will diagnose and repair residential plumbing issues and lead customers to informed and confident buying decisions using the Harts service process.

This full time position is Monday-Friday. Base Pay + Commissions.

Job duties include:

• Completes plumbing and other related in-home, service calls.
• Evaluates customer plumbing situation, develops multi-option proposals/estimates, presents to customers using the Harts service process; offers various Harts services.
• Works with customers for thorough understanding of estimates
• Understands service criteria and is accountable for exceeding revenue goals.
• Performs recorded camera inspections.

Minimum job requirements include 2000+ plumber trainee hours on file with LNI and a valid driver’s license with a good driving record.

Our compensation package is one of the best in the area and includes:

• Competitive and progressive wages with opportunities for bonuses
• Company sponsored health, dental, and vision insurance with generous premium coverage rates for both employee and their dependents
• 401k Retirement plan with up to 4% company match
• Vacation and sick leave
• 6 paid holidays
• Training and development
• And much more!

Application for this position can be done in one of two ways:

Submit your resume on this site or email information relative to your prior experience.

Join us today!

www.hartsservices.com

Equal Opportunity Employer

Pay: Up to $150,000.00 per year

Job Type: Full-time

Pay: Up to $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

Work Location: Multiple Locations

Grow, excel, and earn your potential at Harts Services! We are seeking Sewer Service Experts to join our team of professionals that care more. The Harts Sewer Service Expert will diagnose and repair sewer systems and lead customers to informed and confident buying decisions using the Harts service process.

This full time position is Monday-Friday. Base Pay + Commissions.

Job duties include:

• Completes sewer and other related in-home, service calls.
• Evaluates customer sewer situation, develops multi-option proposals/estimates, presents to customers using the Harts service process; offers various Harts services.
• Works with customers for thorough understanding of estimates
• Understands service criteria and is accountable for exceeding revenue goals.
• Performs recorded camera inspections.

Minimum job requirements include 1 year of related experience and a valid driver’s license with a good driving record.

Our compensation package is one of the best in the area and includes:

• Competitive and progressive wages with opportunities for bonuses
• Company sponsored health, dental, and vision insurance with generous premium coverage rates for both employee and their dependents
• 401k Retirement plan with up to 4% company match
• Vacation and sick leave
• 6 paid holidays
• Training and development
• And much more!

Application for this position can be done in one of two ways:

Submit your resume on this site or email information relative to your prior experience.

Join us today!

www.hartsservices.com

Equal Opportunity Employer

Job Type: Full-time

Pay: Up to $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sewer Service: 2 years (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: Multiple Locations